DAY 5
I have a feeling I snored all night, I was exhausted and my nose was blocked. Baaaad combination. No complaints from neighbors. I remember my dreams, probably because I was awake around 4–5 am and…
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Top 5 Chatbots to Use on Shopify
Having an agent available at all times, would be most ideal for your Shopify store. But that’s probably not always the case.
As agents are human — and they need time to sleep and eat — there are going to be moments when your Shopify store is left unmanned.
For situations like this, many business owners are turning towards chatbots to help make sure that their customers are being cared for around the clock.
The challenge, however, is figuring out what kind of chatbot is best suited for your business.
To help with this, we’ve compiled a list of top 5 chatbots to use on Shopify.
Shopify chatbots help in a number of ways. But before we jump into the why, let’s clarify what a chatbot is.
Shopify chatbots are automated programs that are designed to replicate human conversation on behalf of human agents, to help customers on your Shopify site. They can:
Chatbots can be customized to talk like human agents, to provide answers to specific questions, or to take certain actions when pre-set conditions are met by customers.
Shopify chatbots help solve a number of issues that are common among e-commerce businesses.
For teams that have limited resources, chat bots help fill the gap, when agents are unavailable or have their hands full with other priority tasks.
That’s because people don’t like to wait.
A lot of e-commerce companies resort to phone lines and email ticketing systems to handle customer inquiries, because it makes it easier to handle questions in the order they come in. But the problem with these methods, is that customers — even if they have simple questions — are left waiting for a response. If these two communication channels get overloaded, they could end up waiting for days.
Depending on your business, there could be a number of other reasons to get a chatbot. But we can conclude that getting one definitely wouldn’t hurt.
So which Shopify chatbot should you get?
To help you find the right Shopify chatbot for your brand, we’ve put together a list of the best chatbots on Shopify that’ll help you grow your business.
Channel.io is an all-in-one business communication platform that’s designed to help businesses connect with customers. The platform was created to improve customer conversion, customer satisfaction, and most importantly — customer loyalty. It lets businesses personalize customer experience throughout the entire customer journey. Customers are able to find answers on their own, or be connected to agents in real-time. The chatbot can provide business insight on what types of questions customers ask, and includes customizable surveys that let businesses collect valuable information on customer preferences, feedback, and many more! An overall great platform to use if you’re tight for cash, and want everything you need for business growth on a single platform.
Key Features:
Pricing:
Shopify Review:
5/5 stars ⭐
One thing that makes Gobot unique, is that it allows businesses to build shopping quizzes that help customers choose their products. The platform is designed with AI capabilities, that allow it to make product recommendations to customers, and resolve repetitive inquiries in real-time. Their support team also lends a helping hand to set up Gobot catered to your brand, letting you focus more on other parts of your business. A unique and quality platform to use alongside your existing helpdesk.
Key Features:
Pricing:
Shopify Review:
4.7/5 stars ⭐
Maisie AI is a customer experience platform that provides 24/7 virtual shopping assistance. The platform was built without sacrificing quality and is simple to use. The chatbot is conversational, and engages site visitors at every step of their customer journey — helping customers make the right decision on products they’re looking for. Maisie AI was designed to help boost customer engagement and keep customers interested in your brand. A clean and powerful chatbot for Shopify owners with limited resources.
Key Features:
Pricing:
Shopify Review:
4.9/5 Stars ⭐
Tidio’s chatbot platform helps improve customer satisfaction and speed up complaint resolution. With a clean and simple UI, the platform has the features to help improve the way businesses communicate with their customers 24/7 through automations. Tidio was created to help businesses improve sales and manage resources. You can also collect feedback from customers, utilize pre-designed templates and generate leads. Great for e-commerce owners looking for a chatbot that’s easy to set up and use.
Key Features:
Pricing:
Shopify Review:
4.8/5 Stars ⭐
Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It combines a number of different features to help improve the quality of conversations between customer service agents and their customers. Teammates can collaborate using assignments, notes and shared views, while saving resources for important tasks. A good platform if you’re looking for a wide variety of features.
Key Features:
Pricing:
Shopify Review:
4.7/5 Stars ⭐
As you can see from this list, there are a number of different chatbots to choose from, for your Shopify business. But which one is the right one for you?
The answer could differ from business to business, as each brand has it’s own needs. Take a good look at where your business is, and try to determine which aspect will be most important for your growth. Is pricing a concern? Do you need more features? Is your team lacking manpower? All of these questions can determine which chatbots you should consider.
If you still can’t make up your mind, try starting from the top.
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